Privacy notice
Controller
ARKIPAY SRL · BCE 1001.736.420 · VAT BE 1001.736.420
Rue de la Gade(CAR) 108 boîte 2, 7141 Morlanwelz, Belgium
Information collected
Through the contact form: your email and message (required) and, if you provide them, your name, business, phone number, website address and enquiry type. We collect no other personal data through the website.
Purposes and legal basis
This information is used only to answer your enquiry and, where relevant, to prepare a proposal. The processing relies on steps taken at your request before entering into a contract (GDPR Article 6(1)(b)) and on our legitimate interest in replying to people who contact us (Article 6(1)(f)). Your data is not used for marketing without your consent and is not subject to any automated decision-making.
Emails sent
When you submit the form, your enquiry is forwarded to us by email and an automatic confirmation email is sent to the address you entered.
Recipients and processors
Only ArkiPay has access to your data. It is processed on our behalf by:
Vercel Inc. (United States) — website hosting;
Plus Five Five, Inc., operator of Resend (United States) — email delivery.
Your data is never sold or passed on to third parties.
Transfers outside the European Union
As these providers are based in the United States, some data may be transferred there. These transfers are covered by the safeguards provided for in the GDPR, such as the EU–U.S. Data Privacy Framework or the European Commission’s standard contractual clauses.
Retention
Enquiry data is kept for at most 3 years after our last exchange, then deleted. If the enquiry leads to a working relationship, it is kept for the duration of that relationship and, for accounting records, for the period required by Belgian law.
Security
We apply appropriate technical and organisational measures to protect your data: encrypted connections (HTTPS), restricted access and established providers.
Your rights
You have the right to access, correct, erase, restrict, object to and port your data. To exercise these rights, write to jerome.vanherpe@arkipay.com; we reply within one month.
You may also lodge a complaint with the Belgian Data Protection Authority (APD/GBA), Rue de la Presse 35, 1000 Brussels — dataprotectionauthority.be.
Updates
This notice may change. Last updated: 9 November 2026.